Terms of Service

1. Agreement to Terms

Northstar Systems.tech is a business brand operated by Allen Keystone Enterprises LLC. By accessing or using services provided under the Northstar Systems.tech brand ("Northstar," "we," "us," or "our"), you agree to these Terms of Service. Any proposal, order form, statement of work, service agreement, or business associate agreement signed by the parties may include additional terms and will control to the extent of a direct conflict.

2. Description of Services

Northstar provides an AI-assisted growth operating system and related services that may include:

• Opportunity acquisition and lead-generation workflows
• Qualification, routing, CRM, intake, and follow-up workflows
• Reporting, analytics, task orchestration, and performance visibility
• Controlled automation and AI-assisted workflow execution
• Vertical-specific growth systems for MVA clinics and high-value emergency service businesses
• Additional configuration, consulting, implementation, and optimization services described in an applicable service agreement

3. Client Responsibilities

You are responsible for the lawful use of Northstar services within your business, including your sales, intake, advertising, marketing, calling, texting, and data-handling practices.

• Provide accurate business, market, capacity, and qualification information
• Use opportunity data only for authorized business purposes
• Maintain required licenses, permissions, consents, notices, and internal procedures
• Honor opt-outs, suppression requests, and do-not-contact instructions
• Use human review and approval controls where required by your workflow, agreement, policy, or applicable law
• Promptly notify Northstar of material compliance, privacy, or security concerns involving the services

4. Communications and Outreach

Any outbound calling, texting, email, or other outreach enabled through Northstar must be used in accordance with applicable law, consent requirements, calling-hour restrictions, do-not-call requirements, opt-out rules, carrier requirements, and the client's own policies. Northstar may apply suppression, duplicate, attempt-limit, launch-hold, permission, and human-approval controls to reduce unauthorized or unintended outreach. These controls do not replace the client's independent compliance obligations.

When you voluntarily opt in to receive Northstar text messages, message frequency varies and message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent to receive marketing text messages is not a condition of purchase. Transactional or service-related communications may be governed separately by the applicable service relationship and law.

5. Healthcare Data and HIPAA

Northstar does not represent that every service, workflow, or integration is automatically subject to or compliant with HIPAA. If a healthcare client is a HIPAA covered entity and a Northstar service would cause Northstar to create, receive, maintain, or transmit protected health information on the client's behalf, the parties may need to enter into an appropriate Business Associate Agreement before that protected health information is processed through the applicable workflow. Clients should not send medical records or other protected health information through public website forms unless expressly authorized through an approved workflow.

6. Fees and Payment

Fees, billing cadence, usage charges, implementation fees, deposits, prepaid budgets, credits, subscription amounts, refund terms, and any minimum commitments will be stated in the applicable proposal, order form, service agreement, or invoice. Unless otherwise stated in writing, fees are due according to the payment terms shown on the applicable commercial document.

7. No Guarantee of Results

Northstar provides technology, systems, workflows, automation, qualification, reporting, and growth services. We do not guarantee patients, jobs, appointments, cases, sales, closed business, revenue, profitability, rankings, response rates, conversion rates, or any other specific business outcome. Results depend on market conditions, client capacity, response speed, pricing, intake or sales execution, competition, data quality, service quality, and other factors outside Northstar's control.

8. Data, Accounts, and Third-Party Services

Northstar may integrate with third-party services such as CRM platforms, communications providers, analytics providers, payment processors, AI model providers, hosting providers, and other business systems. Availability and performance of third-party services are outside Northstar's control. Clients are responsible for maintaining authorized access to their connected accounts and for complying with third-party terms that apply to those accounts.

9. Confidentiality

Each party may receive non-public business, technical, financial, customer, prospect, workflow, pricing, or operational information from the other. Each party agrees to use reasonable safeguards and to use confidential information only for the permitted business relationship, except where disclosure is authorized or required by law.

10. Acceptable Use

You may not use Northstar to engage in unlawful, deceptive, abusive, harassing, fraudulent, privacy-invasive, or unauthorized activity; to bypass suppression or consent controls; to impersonate another person or organization without authorization; or to use data in a manner that violates applicable law or contractual restrictions.

11. Suspension and Termination

Either party may terminate services as provided in the applicable service agreement. Northstar may suspend or limit access when reasonably necessary to address security, abuse, payment, privacy, legal, carrier, platform, or compliance concerns. Treatment of unused fees, credits, data export, and transition obligations will be governed by the applicable commercial agreement and, where relevant, any Business Associate Agreement.

12. Intellectual Property

Northstar retains ownership of its software, platform architecture, workflow systems, templates, methods, prompts, automation logic, documentation, branding, and other proprietary materials except to the extent expressly stated otherwise in writing. Clients retain ownership of their pre-existing business information and client-owned data, subject to the rights necessary for Northstar to provide the contracted services.

13. Disclaimer and Limitation of Liability

Services are provided subject to the warranties, disclaimers, and limitations stated in the applicable service agreement. To the maximum extent permitted by law, Northstar will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the services. Any monetary liability cap will be governed by the applicable written agreement between the parties.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Changes to an executed service agreement require the process stated in that agreement.

15. Governing Law

Unless a signed agreement states otherwise, these Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law principles.

16. Contact Information